Tuesday, October 30, 2012
When the phone rings at the front desk you never know what it might be. It could be the mundane; such as housekeeping needing a check out time for a room they have allocated for deep cleaning. Fascinating you think... yes quite. So when the phone rang this particular time, I had no hesitation in answering it. Unfortunately for the caller - I wasn't fast enough so when he called to complain about the noise, this is what he got from a receptionist... 'Good afternoon Reception, how may I help you?' Pause 'Sorry sir, I didn't quite catch that..' Pause 'No, I didn't quite get all of that sir, there is a dreadful drilling noise in the back ground' Pause 'I said drilling noise' Pause 'Oh, you know...' Pause '...loud voices?' Pause 'Sorry, loud noises. Yes I understand. When did you hear these noises?' Pause 'I didn't get all of that sir. All I heard was 'now...'' At this point I went over and grabbed the phone, told the caller I would be straight up and went straight up. The guest was room changed, upgraded and given a complimentary limo back to the airport... why? Not because engineering decided to rewire the electrics in the room next to him and forgot to let reception know, but because of the complete and utter plonker who couldn't work out the guest just might have been calling about that dreadful drilling noise in the back ground.